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Privacy Policy

How we collect, use, and protect your personal information.

Effective: September 1, 2023

This Fluen AI ("Fluen AI," "Fluen Inc," "we," or "us") privacy policy describes how we collect and use personal data you provide to us when visiting the Fluen AI website or using our services.

If you choose to use our service, then you agree to the collection and use of information as described in this policy. We use the data we collect to provide and improve our service. We will not use or share your information with anyone except as described in this privacy policy. If you have any questions about this policy, please contact us at [email protected].

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Fluen AI. This policy is not applicable to any information collected offline or via channels other than this website. It should be read alongside, and in addition to, our Terms and Conditions.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

Fluen AI employs a common practice of utilizing log files. These files record visitors when they access websites, a routine action across all hosting companies as part of their analytics services. Data captured by these log files encompasses IP addresses, browser varieties, ISPs, timestamps, the pages that referred or led users to exit, and potentially, click counts. Importantly, this data doesn't connect with any personal identifiers. Its primary use is to discern trends, manage the website, trace user pathways on the site, and collate broad demographic details.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Fluen, Inc.

Third-party advertisement servers or networks employ technologies such as cookies, JavaScript, and Web Beacons within their ads and links showcased on Fluen AI. These technologies, when activated, are directly relayed to the user's browser, resulting in the automatic capture of your IP address. The primary intent of these tools is to gauge the success of ad campaigns and fine-tune the ads you encounter based on your web browsing habits.

Note that Fluen, Inc. has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Fluen AI's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Data Collected

We may collect the following data, which includes personal data, from you:

  • Name
  • Contact information such as email addresses and phone numbers
  • Demographic information such as postcode, preferences and interests
  • IP address
  • Web browser type and version
  • Operating system information
  • Records of the correspondence you have with us

Use of External Services

Fluen AI integrates with various API Services to gather data and deliver services, but only with your explicit authorization. When opting to leverage these external services, we will specifically request your consent.

CCPA Privacy Rights

Under the CCPA, among other rights, California consumers have the right to:

  • Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
  • Request that a business delete any personal data about the consumer that a business has collected.
  • Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access — You have the right to request copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification — You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The right to erasure — You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing — You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing — You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability — You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Fluen, Inc does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.